2026’s Top 11 AI Agents for Customer
Success You Can’t Miss

Meet the 11 Leading AI Agents for Customer Success in 2026

Wondering what is the best AI tool for customer service? Then, here’s the list of the top 10 AI customer service tools for e-commerce.

1. TechMonk

TechMonk is an AI agent platform that also gives you a complete full-stack marketing toolkit. It lets you easily bring AI agents into your workflows. This helps you optimise every interaction from acquisition to retention.

With TechMonk, you can automate repetitive work, offer personalized experiences, and improve overall efficiency. AI Capital drives continuous business growth, and TechMonk helps you build and maintain this valuable asset.

Pre-Built AI Agents for Common Operations

TechMonk makes it simple to get started with AI agents. You can use pre-built agents for common business functions without having to start from scratch.

• • AI Sales Agent : Guides customers from their first click to final purchase. It gives personalised product suggestions and helps complete transactions.
• • AI Support Agent : Manages customer queries across multiple channels. It gives quick responses and creates tickets for complex issues, improving support speed and satisfaction.
• • AI Voice Agents : Use natural language processing for voice interactions, giving customers a more human experience during calls.

How TechMonk’s AI Agents Improve Customer Success in E-commerce

• Product Discovery : AI agents recommend products based on preferences and guide customers through their buying journey to increase sales.
• Cart Recovery : They re-engage customers who abandon their carts by offering reminders and relevant discounts.
• Personalised Offers :They suggest special promotions or complementary products to boost upsell and cross-sell opportunities.
• Order Assistance :They give instant updates and support on orders, making the experience smoother.
• 24/7 Availability :AI agents provide uninterrupted assistance so customers can get help whenever they need it.

How TechMonk’s AI Agents Improve Customer Success in BFSI

• Inactive Account Activation : Bring dormant accounts back to life with AI agent strategies. TechMonk’s segmentation tools identify inactive customers and launch targeted engagement campaigns. AI agents follow up with personalised offers and proactive nudges.
• Upsell and Cross Sell : Create new revenue opportunities with AI agent-powered suggestions. They analyse customer behaviour and recommend the right products at the right time to increase conversions and lifetime value.
• Customer Engagement :Strengthen loyalty with personalised engagement. AI agents share relevant content and create interactive experiences across channels to build lasting relationships.
• Customer Operations :Simplify customer operations through automation. From onboarding to transaction management, AI agents handle routine work and improve efficiency.
• Customer Support :Improve satisfaction with AI agent customer support. They give instant help, handle routine queries, and pass complex cases to human agents. This ensures every customer gets smooth, fast support.

Build Custom AI Agents with AgentMonk

You can also use AgentMonk, TechMonk’s AI agent builder, to create custom agents for your needs. Have a unique process in mind? With AgentMonk, you can easily integrate AI into your workflows and optimise every customer interaction.

• Tool Library : Access a set of inbuilt tools to automate common tasks like raising tickets, scheduling follow-ups, or completing requests.
• Agents Library : Choose from many inbuiltAI agents designed for different goals. If you need something specific, you can build one that fits your process perfectly.
• Agent Flow :TechMonk’s Agent Flow feature ensures all agents work smoothly together. It assigns the right agent for each task to deliver fast and relevant responses.

Enterprise Level Features

TechMonk offers enterprise-grade features to keep AI agents efficient, secure, and scalable.

• Guardrails: Input output guardrails stop prompt hacking, keeping responses secure and reliable.
• Testing Automation: The LLM Judge tests conversation flows before launch to maintain quality and consistency.
• Observability: Watch how AI agents handle different queries and find ways to improve.
• Traceability: Track every customer interaction and refine responses for better results.
• Tracking Agent Performance: Measure response time, latency, and accuracy to boost agent performance over time.

Why TechMonk’s AI Agents Stand Out

What makes TechMonk’s AI agents stand out is its full-stack marketing toolkit that elevates marketing automation. These tools work together to enhance customer journeys, improve engagement, and drive conversions.

Pricing:

Subscribe now to the TechMonk AgentMonk plan at ₹50,000 per month and start growing your AI Capital. This plan is your all-in-one AI Agent solution for sales, support, and customer engagement.

Banks and e-commerce enterprises will have a few costs for setup and customization.

Thinking about what’s included? You’ll have access to 4,000 chat conversations every month. Need additional chats or calls? It’s ₹12 for each chat and ₹18 for each voice minute.

You get all the capabilities you need — from GenAI-based AI Agents for Customer Interaction to Analytics — bundled together in one powerful Agentic AI Platform.

Instead of relying on many tools, AgentMonk unifies everything in one platform with:

2. Plivo

Plivo is an AI agent that makes customer support and engagement much easier for businesses. It connects quickly with your CRM, billing, and support systems. This means you can give customers instant and personalised help without delay.

Wish to respond faster and keep things consistent across every channel? Plivo helps you do exactly that. It automates daily tasks and ensures customers enjoy a smooth experience every time.

Use Cases for E-Commerce:

• • Customer Support : Offers support through SMS, voice, and WhatsApp so customers get help anytime. This keeps them happy and cuts down wait times.
• • Omnichannel Engagement : Delivers a seamless experience across every platform customers use, so they can stay connected wherever they are.
• • Upselling and Cross-selling : Send personalised product suggestions and increase your average order value with timely upsells.

Pricing:

Plivo’s pricing is both simple and transparent. Enterprise plans begin at ₹75,000 per month, along with extra usage fees.

3. Relevance AI

Relevance AI is a smart customer success agent that helps you connect better with customers. It gives personalised and proactive support that feels natural. You can link it with your CRM and marketing tools in minutes.

Want to know what makes it so effective? It gives you insights that help you improve satisfaction and increase customer lifetime value.

Use Cases for E-Commerce:

• • Proactive Engagement : Spots customers who might stop buying and triggers personalised campaigns to win them back.
• • Personalised Recommendations : Uses customer behaviour and purchase history to suggest products they’ll actually want, driving more cross-sells and upsells.

Pricing:

The Team Plan costs ₹30,960 per month and is designed for teams working with multiple stakeholders. It includes 7,000 actions per month and costs an additional ₹6,210 in vendor credits.

Enterprises can opt for a custom plan that includes:

• Enterprise App Triggers
• Agent Evaluations
• Work Hour Controls
• Multi-Org Management
• Enterprise Security

4. Akira AI

Akira AI is a powerful customer success agent that simplifies your entire workflow. It automates onboarding, reporting, and follow-ups. Therefore, your team can focus on building stronger connections with customers.

Want to know the best part? Akira identifies upsell or cross-sell opportunities that increase retention and lifetime value.

Use Cases for E-Commerce

• • Churn Prevention : Tracks engagement levels and alerts your team when a customer might leave, giving you time to step in early.
• • Automated Reporting : Generates clear reports on satisfaction and interactions. It, thereby, saves your team time while offering useful insights.

Pricing:

Akira AI doesn’t offer fixed pricing plans for its AI agents. You can use the price calculator on their website to estimate the cost of deploying AI agents based on your specific requirements.

5. Forethought AI

Forethought AI helps you level up your customer support while cutting costs. It brings AI into your service process through a multi-agent system that manages tickets, resolutions, and customer help automatically.

Wish your team could focus only on complex issues? This tool makes that possible. It learns from past interactions and can handle up to 90% of customer queries.

Use Cases for E-Commerce

• • Smarter Ticket Classification : Automatically organises tickets and routes them to the right person. This ensures faster and more accurate resolutions.
• • AI Copilot for Agents : Gives real-time insights and next steps that help your team work faster and provide better support.

Pricing:

Forethought AI offers custom pricing tailored to each business’s specific needs.

6. Intercom

Intercom’s Fin AI Agent is designed to make customer support quicker and more efficient. It connects smoothly with your helpdesk and can handle complex queries across different channels.

Want to improve your response time and customer satisfaction together? This AI agent helps you do both. It automates common tasks, provides instant insights, and helps your team focus on meaningful interactions.

Use Cases for E-Commerce

• • AI-Powered Insights : Reviews customer interactions and shares useful insights to help you improve workflows and engage better.
• • Continuous Improvement : Learns from every customer conversation and feedback to keep improving accuracy and agent performance.

Pricing:

Intercom doesn’t have fixed pricing plans. You can contact their sales team to get a custom plan based on your needs.

7. Cognigy AI

Cognigy’s customer success agents bring faster and more personalised service to banking and finance. They work across voice and digital channels to make every customer interaction smooth and accurate. Cognigy connects easily with CRMs and transaction platforms to manage account questions, loan applications, and fraud checks. It learns from every interaction and keeps improving to deliver smarter service each time.

Use Cases for Banking & Finance

• • Account Assistance : Automatically handles routine banking requests like balance checks and fund transfers. This improves response time and keeps customers satisfied.
• • Loan Application Support : Guides customers through the loan process with updates and eligibility checks. This simplifies the process for both customers and agents.

Pricing:

Pricing plans aren’t available on their website. They offer personalized plans based on each business’s needs.

8. Interface AI

Interface AI offers advanced solutions made for credit unions and community banks. Its AI agent, Voice AI, Chat AI, Employee AI, and Fraud Prevention AI, deliver 24/7 support across every touchpoint.

Want to reduce call center load while keeping service personal? These agents handle up to 60% of calls and automate repetitive work. They integrate seamlessly with core banking systems to improve operations.

Use Cases for Banking & Finance

• • Voice Support : AI agents answer routine banking queries through voice channels anytime. This gives instant support and reduces the pressure on call centers.
• • Fraud Prevention : Detects and prevents fraudulent activity in real time. It keeps transactions secure without adding friction for customers.

Pricing:

They do not list pricing plans on their website. Instead, they provide custom plans for each business.

9. DRUID AI

DRUID AI is an intelligent customer success agent built for banking and finance. It automates interactions across onboarding and fraud detection. Have you ever wanted to simplify lengthy banking processes? DRUID makes that easy.

Its conversational AI reduces costs, enhances customer experience, and ensures compliance with regulations. The platform also connects with core banking systems to speed up digital transformation and improve service efficiency.

Use Cases for Banking & Finance

• • Faster Onboarding : Automates KYC and document verification. This cuts onboarding time by up to 60% and helps customers get started quickly.
• • Loan & Mortgage Automation : Assists customers through loan applications and automates document collection. It accelerates approvals for a smoother experience.

Pricing:

Custom pricing plans are designed to match your specific goals and scale. There’s no one-size-fits-all approach and no paying for features you don’t need.

10. Ada CX

Ada helps financial institutions provide secure and personalised support. It can resolve over 80% of customer queries on its own. Ada connects easily with existing systems and uses customer data to offer tailored experiences across multiple channels. It follows global compliance standards, ensuring data security.

Use Cases for Banking & Finance

• • Account Support : Provides real-time help for account updates. Customers can manage their details anytime without waiting for an agent.
• • Self-Serve Banking : Enables customers to handle transfers and credit limit inquiries.

Pricing:

Ada offers custom and flexible plans. Get in touch with their team to choose the right one for your needs.

11. Rhino Agents

Rhino Agents transform customer service in banking and finance through automation. They manage key tasks like transaction monitoring loan processing, and compliance checks.

Want faster service without sacrificing accuracy? Rhino makes it possible. These AI agents handle up to 80% of customer inquiries instantly, offering personalized support all day, every day.

Use Cases for Banking & Finance

• • Automated Loan Processing : Speeds up applications, approvals, and credit scoring. This reduces processing time from days to hours and enhances efficiency.
• • Regulatory Compliance : Automates KYC, AML, and audit processes. It helps financial institutions stay compliant with changing regulations.

Pricing:

The Enterprise Plan costs $199 per month and is designed for large organizations needing access to premium features. However, it comes with limits of only 20 agents and up to 400 integrations.